News & Updates

August 6th, 2018

The Smart Way to Capture Leads

In a study by SMB Digitalscape of 700,000 small business websites in the US, more than 65% of all small businesses did not prominently feature their telephone number on their homepage. They also did not have a web lead form for people to request more information from. While most small businesses now have a website, these websites were built by web 1.0 web designers in the late 90 ...

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  • Alissa Gumprecht
August 4th, 2018

No Overtime, No Sick Days, No Drama.

There’s a lot that can be said about making a good first impression. If you are a small business owner then you probably know the truth behind this statement all too well. From the first moment a prospective client contacts your company, they need to be met with professionalism, respect, and undivided attention. In spite of this, many small business owners are faced with a multitude of responsibilities and ...

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  • Alissa Gumprecht
August 3rd, 2018

Secret Weapon

Who needs a Professional yet personal virtual receptionist/ assistant? Today we’re going to review a few reasons that companies are turning to virtual receptionists to assist their business.

Entrepreneurs and small businesses may want to project a professional image by having a professional voice (not their own) answer and forward their phone calls for them. Sometimes work gets too busy managing projects and meetings, having someone there to process ...

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  • Alissa Gumprecht
August 2nd, 2018

Clearing a Bad Reputation

Many articles and posts for freelancers, solopreneurs and small business owners recommend outsourcing tasks to free you up to operate and develop your business. Maybe you have considered using an answering service to improve your image, free up more of your time, or make sure you don’t lose any potential new customers. Maybe you have even used one before and know firsthand that these services can be very unpredictable ...

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  • Alissa Gumprecht
August 1st, 2018

Chose Wisely

How Do You Want Your Calls Handled?

Here at USAnswer, we know it can be a daunting task to choose the right answering service for your small business. Below is information on how answering services work to help you fit the best fit for your needs.

If a head-splitting toothache awakens you at 2 a.m., you want to talk to someone about instant relief. When the instructions for setting ...

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  • Alissa Gumprecht
July 30th, 2018

Industry Focus: Real Estate & Phone Services

Maine Realtors Lose Leads Without a Virtual Answering Service

The real estate industry is a numbers game that involves a heavy dose of persistence and patience. Selling a house takes a lot of work. For some realtors, this may be a second or even a third job! With such a fast and competitive market, clear and quick communication is key to landing leads and locking down contracts. A missed call ...

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  • Alissa Gumprecht
July 29th, 2018

Skip the Bricks and Mortar, Not the Service

When you opt to skip the typical brick and mortar office and operate virtually, you can save a lot of money. You also need to have a cohesive strategy to stay organized, make sure you are focused, and stay on top of your workload. Here are four simple tips to help you make the most of your virtual office.

  • Hire a virtual receptionist: When you are a small business owner ...

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  • Alissa Gumprecht
July 24th, 2018

Hiring a Phone Service

Once upon a time, new businesses struggled to get clients, retain them and satisfy them. Today, we have business phone answering services that have helped small businesses do more, time and time again. So what are the amazing benefits of a phone answering service? There is a reason why phone answering services are gaining immense popularity in recent times and these five interesting statistics will help you understand in detail ...

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  • Alissa Gumprecht
July 20th, 2018

Cloud-Based Answering Services vs. Call Centers

Cloud-Based Answering Service is key in modern business. Most small businesses, seeking to get rid of their voicemail and replace it with a live answering service solution, don’t understand the major differences between classic call centers and cloud-based answering service companies like US Answer.

Call centers once numbered over 20,000 in the US. Today there are less than 2,000. This is a result of the rapid ascension ...

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  • Alissa Gumprecht
July 18th, 2018

How Generic Voicemail Services Can Hurt Small Businesses and Freelancers

Major Corporations in the United States can sometimes hurt small businesses. I remember getting my first cell phone, a “brick phone” from Motorola, called the DynaTAC. It was 1986 and I paid over a $1,000 for it; cell phones back then were more a luxury than the necessity they are today. By the mid-nineties, small businesses would be using cell phones to run their small businesses almost ubiquitously.Along ...

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  • Justin Donnaruma